Help & FAQs

ABOUT US

Are you a manufacturer and where are you based?

Yes. We are a Jewelry Manufacturer. All of our jewelry is produced in our own factory. Our offices are located at: 1572, 2nd Floor, Parwal Bhawan, Jadiyo Ka Rasta, Choura Rasta, Jaipur, INDIA. You are welcome to visit us whenever you come to INDIA.

 

Is your jewelry brand new?

Yes. My All of our Jewellery is brand new and in top condition with 925 silver hallmark. We are wholesalers in INDIA. And we every week prepares new designs

Do you offer wholesale/ Are there any discount offered if i purchases big quantities?

Yes. We do offer discount for larger orders, the larger the order the greater the discount percentage. We offer wholesale Price to all of our clients; in particular, to the wholesale buyers who can benefit from our unique jewelry collection sets with unbeatable prices

please check our Discount Policy for more details.

 

ORDERING AND DELIVERY

How long does it take to receive my order?

All items shown on our website are in stock and will be shipped within 2 working days after receipt of payment. As soon as your order is shipped we will email you the airway bill number so you can start tracking your shipment online. FedEx, DHL, UPS usually takes between 7 to 9 days for delivery. This can be subject to customs clearance delays in your country. For more details please feel free to contact us.

 

What method of payment do you accept?

We accept payments by PayPal, Credit card and Bank Wire Transfer TT only. For more information see our payment & conditions.

 

What if i want to order in greater quantities than the current stock on your website?

To order quantities greater than the current stock available please contact us directly on ashapurajewels@hotmail.com

 

Is ordering online safe?

Yes. We are partner with Authorized.Net and Paypal – they are world's leading providers of online payments, to ensure that you can shop with confidence.

 

 

 

SHIPPING

Which Company do you use for shipping?

We use FedEx, UPS and EMS for most of our shipments since they offer the best security, traceable and value for money. FedEx, UPS and EMS usually have a delivery time of 7 to 9 working days depending on your location.

 

How fast you ship your orders?

If you order before 2pm on a weekday, we usually dispatch the same day. However this isn't always possible. otherwise shipped all paid orders within 24 hours.

 

I haven't recevied a shipping confirmation?

Your shipping confirmation will be emailed automatically when we process your order for dispatch. Check your spam folder if your confirmation hasn't arrived to your inbox. If you think you may have entered your email address incorrectly, drop us an email and we can adjust it for you.

 

How can i track my order?

We will be emailed you tracking page (LINK) when we process your order for dispatch which servies by we sent. And you can track easly 


Please note that tracking isn't available for all orders.

 

RETURN

 

I want to return/exchange an item?

Sure, (Return Page)  If for any reasons You are not happy with Your purchase, return the jewelry within 14 days and we will exchange it or refund the purchase price.

 

How Long will it take for me to receive my refund?

A refund will be issued within 7 business days from the date of receiving back Your order in the form the payment was received. The jewelry must be returned in its original condition, unworn and unaltered in any way. We do not cover the return shipping cost unless the item is damaged or broken due to our company's negligence. If You have any question please contact us by email or by phone.

 

Has my return been approved?

Confirmation emails are sent automatically upon approval - this is usually within 1 working day of them being submitted. Please check your spam folder if this hasn't arrived to your inbox. Alternatively, you can check the status of your return by logging back into the returns portal on the Returns & Exchanges page.

Do i have to pay for returns?

Yes, as the buyer you will be responsible for your return postage.

 

 

PRODUCTS

Do you accept custom made jewelry designs?

Yes we accept custom made as per buyer requst. Please contact us with full details to obtain more information

 

 

Is all your jewelry 925 sterling silver?

Yes. All of our Silver Jewelry items are made from a minimum of 92.5% pure Silver alloyed with other metals to make the desired 925 Sterling Silver. We are not using base metal with some silver plating. All our items are genuine 925 Sterling silver.

 

Is Your silver jewelry stamped with "925"?

Yes. All silver jewelry is stamped with “925”:

- Pendants, stamp on the bale.

- Charms, stamp on the lobster

- Ear Studs, stamp on the butterflies

- Earrings, stamp on the hooks

- Necklaces and Bracelets, stamp on the lock

- Beads, stamp usually inside the bead

- Rings, stamp inside the ring.

Nevertheless there are a few stamping items that do not have “925” for technical matters (item too fragile). Feel free to contact us anytime and we will confirm you if the item is properly stamped or not.